Refund Policy

The StoreCanary audit is a one-time payment of $49 (USD), with no subscription. This page explains when you get your money back and how to ask for it. It is part of our Terms of Service.

1. If your report finds no problem, you are refunded

If the full catalog report we deliver finds no problem to fix on your store, meaning no critical issue and no warning, we refund the full amount you paid. You keep the report.

2. If something goes wrong on our side

You are also refunded in full if:

• we could not scan your store (for example because it is password-protected or blocks our crawler) and could not complete the audit by hand within 7 days of your payment;
• your report was not delivered within 7 days of your payment;
• you were charged twice for the same store by mistake (we refund the duplicate payment).

3. The re-check after 30 days

The re-check ($39 with the code RECHECK39) is a new audit of the same store. The same rules apply to it: refunded if it finds no problem or if it fails on our side.

4. How to ask for a refund

Email hello@storecanary.io within 30 days of your payment, with:

• the store you had audited;
• the email address used at checkout;
• in one line, the reason (no problem found, scan failed, report not received, duplicate payment).

We answer within 2 business days. The refund is issued through Stripe to the payment method you used, for the amount you paid. It usually appears on your statement within 5 to 10 business days, depending on your bank. There is nothing to return.

5. What is not refunded

Once a report that finds problems has been delivered, the audit has been fully performed. As you agreed at checkout, it is then no longer refundable on request. This does not affect the rights the law gives you, for example if the report is not what we described.

6. Right of withdrawal (consumers in the EU and UK)

Consumers in the EU and UK normally have 14 days to withdraw from an online purchase. Because the audit starts immediately, we ask you at checkout to request immediate delivery and to confirm that you lose this right once the report is delivered. If you withdraw before the report is delivered, we refund you in full. Business customers do not have this right, but the rules on this page apply to them in the same way.

7. Contact

hello@storecanary.io · LAMOTTE LLC, 1209 Mountain Road Pl NE, STE N, Albuquerque, NM 87110, USA.